Privacy Policy

We collect information you provide directly to us when you create an account, use our platform, or communicate with us. This includes:

Account information such as your name, email address, and password.

Business information you share with QovLabs during coaching sessions, including revenue data, decisions, goals, and strategies.

Usage data including how you interact with the platform, features you use, and the frequency and duration of your sessions.

Communications data when you contact our support team or provide feedback.

We use the information we collect to provide, maintain, and improve our services, including:

Delivering personalized AI coaching and business intelligence based on your unique context.

Generating emails, plans, reports, and recommendations tailored to your business.

Tracking your progress and surfacing patterns to help you make better decisions.

Communicating with you about your account, updates, and support inquiries.

Improving our platform and developing new features.

We take the security of your data seriously. Your business data is encrypted at rest and in transit using industry-standard encryption protocols.

We implement access controls and regularly audit our security practices to protect your information from unauthorized access, disclosure, or destruction.

Your business data is stored securely on servers with redundant backups. We use reputable cloud infrastructure providers that maintain industry-standard security certifications.

We do not sell, rent, or share your personal or business data with third parties for their marketing purposes.

We do not use your business data to train AI models or improve services for other users.

We may share information only in the following limited circumstances: with your explicit consent, to comply with legal obligations, to protect our rights and safety, or with service providers who assist us in operating the platform under strict confidentiality agreements.

You have the right to access, correct, or delete your personal and business data at any time.

You can export your Living Profile, reports, and all associated data to PDF or Markdown format.

You can request a complete copy of all data we hold about you.

You can delete your account and all associated data at any time. Deletion is permanent and cannot be undone.

If you are located in the European Economic Area (EEA), you have additional rights under the GDPR, including the right to data portability and the right to restrict processing.

We use essential cookies to keep you logged in and remember your preferences.

We use analytics cookies to understand how users interact with our platform so we can improve the experience.

You can control cookie preferences through your browser settings. Disabling essential cookies may affect platform functionality.

We retain your data for as long as your account is active or as needed to provide you with our services.

If you delete your account, we will delete your data within 30 days, except where we are required to retain it for legal or compliance purposes.

QovLabs is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the effective date.

Your continued use of QovLabs after any changes constitutes acceptance of the updated Privacy Policy.

If you have any questions about this Privacy Policy or our data practices, please contact us at privacy@qovlabs.com.